What do I need to run ServicePoint?
A high-speed internet connection used in conjunction with the most recent version of Microsoft Internet Explorer (available free at www.microsoft.com/ie.) is required.

What are the ideal system requirements for accessing ServicePoint?
Bowman Systems recommends a PC with a 2 Gigahertz or higher processor, 40GB hard drive, 512 MB RAM, and Microsoft Windows 2000 or XP. ServicePoint is NOT compatible with a MAC. Do not use a MAC.

What operating system does ServicePoint support?
End-User Workstations: Any PC operating system capable of running a web browser (e.g. Windows 2000, XP, Vista).

What database engine does ServicePoint utilize?
Microsoft SQL 2000

My computer is running very slowly when I'm using ServicePoint. Can this be improved?
If your computer is getting bogged down, read the document, Work Station Best Practices for some tips to keep your machine running smoothly.

Do the ServicePoint licensing fees cover my Internet access costs?
No. You must contract with a local or national Internet service provider (ISP) for your Internet access.

Will anyone else have access to my data?
ServicePoint is designed to share client data with other agencies also serving the client, but only if the client approves it and the agency settings allow it. Domestic violence programs, youth programs, programs covered under HIPAA, and programs covered under 42 CFR may not share data with other agencies. Wilder Research has access to the data as the system administrator for data accuracy and reporting purposes, but no client identifying information is used in reporting. As the software developer, Bowman has access to the data for purposes of system maintenance.

Does ServicePoint provide data encryption?
Yes. ServicePoint™ utilizes commercial-grade, 128-bit encryption by Verisign, a recognized leader in Internet security products (http://www.verisign.com).

What does ServicePoint use for an I & R database standard?
ServicePoint utilizes the AIRS Taxonomy by default.

Can ServicePoint generate custom reports?
Agencies may be able to contract with Wilder to have specialized reports and assessments developed to meet agency-specific needs.

Who should use ServicePoint in my agency?
The best person(s) to use ServicePoint at your agency is someone who is already comfortable using computers. It is also helpful if users have some understanding of the clients your agency serves, your agency's funding, and your reporting needs.

How many users should I have?
The number of users an agency requires depends on the type of funding an agency receives and the number of clients an agency serves. Each person in your agency that requires access to the data through ServicePoint must be a licensed user. Each user license costs $250 per year. New users are required to attend a day-long training session which costs $50 per person. Agencies new to the system are charged a one-time customization and set-up fee of $175.