The ServicePoint software upgrade is complete!

This page contains information regarding the upgrade from ServicePoint 4 to ServicePoint 5 which occured in 2013. The HMIS Data Matters newsletter is the other primary source for information on the ServicePoint 5 upgrade. If you do not receive the newsletter, submit your email address in the box to the right.

Topics included here:

 Guides and Other Materials Updated for ServicePoint 5

A number of documents are available with updates concordant to the changes for ServicePoint 5. Some are listed here; others will be available soon. Anything with ServicePoint screenshots is accessible, like the webinars, through the System News section of your SP5 home screen.

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 Make sure your computers are ready for ServicePoint 5

Please see our SP5 Browser Configuration sheet and the Workstation and Network Recommendations page.

If you'd rather answer some questions about your computer and have us respond, please take our SP5 hardware readiness survey and notify us when you are done. We'll follow up with you about whether we have concerns about your computer.

Finally, if asked to run the Computer Diagnostic Toolkit for HMIS, please find the instructions and packaged toolkit on the Help for Users page under the computer settings section.

If you think you might need a new computer, please contact us as soon as possible. We still have some extras available.

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 A Special Message from the HMIS Team      

We would like to thank you for your hard work preparing for SP5 and share with you "in person" how excited we are for what lie ahead.    

Please click the link below for a special message from the HMIS team:      


Thanks to everyone who has helped in the process so far and for your continued patience. Please contact Wilder with any questions or concerns.

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 What other states are saying about SP5

"The SP5 interface is far superior to what we had in ServicePoint 4.06. And it's definitely
faster than SP4."   

- Joel, Florida, 1.5 years on SP5    

"Our upgrade went surprisingly smoothly - and we were the first and largest statewide implementation to move to SP5. The new features of SP5 have transformed the way that some Michigan agencies do their work."  

- Barb, Michigan, 1 year on SP5

"ServicePoint 5's customization options allow us to see the information that we want much more quickly, and the new ART reports have been very helpful. The workflow is definitely more intuitive than what we had in SP4."

- Peggy, Illinois, 1 year on SP5 


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