The ServicePoint software upgrade is nearly complete! The system will return to full availability on Monday, March 19th.
We will keep this page updated with information regarding the upgrade. The HMIS Data Matters newsletter is the other primary source for information on the ServicePoint 5 upgrade. If you do not receive the newsletter, submit your email address in the box to the right.
All current HMIS users were required to attend one of the ServicePoint 5 (SP5) training webinars and complete the associated quiz, which occurred many times from February-March. If you have not yet done this, don't fret! There are make-up webinars scheduled through the end of March.
Register here for an ONLINE MAKE-UP WEBINAR training: https://student.gototraining.com/rt/1406546192228211968
After registering you will receive a confirmation email containing information about joining the training.
Space at each training is limited, so act fast to secure your preferred spot. All of our training for the initial roll-out phase of SP5 in MN will be in webinar format. We will provide additional support after the roll-out, and all new user trainings will resume at that time as well, to include SP5.
Dates for all MN HMIS trainings and meetings can also be found at www.hmismn.org/events.
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A number of documents are available with updates concordant to the changes for ServicePoint 5. Some are listed here; others will be available soon. Anything with ServicePoint screenshots is accessible, like the webinars, through the System News section of your SP5 home screen.
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The ServicePoint 5 training and implementation period will last three weeks, one of which will require that the system be shut down in order for needed changes to be implemented by Wilder staff. Please prepare yourself and your staff for these important changes and let us know if you have any questions or concerns.
If you have a HUD APR or any other reporting needs during this period, please plan ahead to be sure that you have enough time in the system.
The SP5 Roll-out Schedule for February and March 2012:
- Tuesday, Feb 28 - Friday, March 9: User online webinar training period.
- Evening of March 9 - March 18: System down while we configure SP5.
- March 19: Go Live date for users: All who have attended an SP5 webinar will regain access to the system.
- After March 19: In-person new user training resumes, additional support for SP5.
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Please see our SP5 Browser Configuration sheet and the Workstation and Network Recommendations page.
If you'd rather answer some questions about your computer and have us respond, please take our SP5 hardware readiness survey and notify us when you are done. We'll follow up with you about whether we have concerns about your computer.
Finally, if asked to run the Computer Diagnostic Toolkit for HMIS, please find the instructions and packaged toolkit on the Help for Users page under the computer settings section.
If you think you might need a new computer, please contact us as soon as possible. We still have some extras available.
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We would like to thank you for your hard work preparing for SP5 and share with you "in person" how excited we are for what lie ahead.
Please click the link below for a special message from the HMIS team:
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Thanks to everyone who has helped in the process so far and for your continued patience. Please contact Wilder with any questions or concerns.
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"The SP5 interface is far superior to what we had in ServicePoint 4.06. And it's definitely
faster than SP4."
- Joel, Florida, 1.5 years on SP5
"Our upgrade went surprisingly smoothly - and we were the first and largest statewide implementation to move to SP5. The new features of SP5 have transformed the way that some Michigan agencies do their work."
- Barb, Michigan, 1 year on SP5
"ServicePoint 5's customization options allow us to see the information that we want much more quickly, and the new ART reports have been very helpful. The workflow is definitely more intuitive than what we had in SP4."
- Peggy, Illinois, 1 year on SP5
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