A Glimpse Down the Road – What is Ahead for HMIS
CaseWorthy, our software vendor, recently announced their strategic direction, or product roadmap, and we would like to share an overview with you.
As your HMIS Lead, we represent you and your needs when partnering with our software vendor. Their team focuses on larger innovations to their software applications.
CaseWorthy is reimagining what human services data systems can be by bringing their applications together "under one data foundation to create a powerful, person-centered platform". While merging of these platforms does not impact our HMIS, the capabilities it introduces will.
We are jointly committed to minimizing disruption to users as changes happen. You might recall the first innovation happened late last year with changes to the look and feel of ClientTrack with minimal impact.
Here are the three big product improvements anticipated in late 2026 and 2027.
Late this year, the HMIS login screen will change called Central Identity. Behind the scenes, this change brings together the building blocks of CaseWorthy applications and introduces strengthened data security for all users.
The foundation of these building blocks is the CORE data lake house: a reporting and analytics platform built on Microsoft Fabric.
Most of our reports will shift to CORE over the next year, but we will incorporate those reports back into HMIS for our users. This means you’ll go to the same spot for your reports, but they will run faster, and so will the system overall.
At the same time, this data lake house environment allows for more advanced data models, Power BI visualizations, and the ability to incorporate external datasets in a contained environment.
Importantly, we continue to own the data and maintain the strong security and visibility structure we have now.
3. CaseWorthy is developing an integrated AI assistant called Cara AI that can assist users tasks like summarizing client information or verifying a definition.
Cara is an enhanced feature and not the same as a search engine; instead, it is machine learning contained to each instance of ClientTrack.
Whether Minnesota’s HMIS will adopt this AI feature is not yet decided; this is a HMIS governance and policy decision. That said, ICA will monitor their progress and potential usefulness.
For product improvements and all HMIS changes, we are committed to proactive communication to help you anticipate change before it happens.
We document HMIS changes in our release notes. There, you can find a “ClientTrack/CaseWorthy Merger” category so it easy to track product improvements.