Want to Talk to a Human? (Yes, Really!)
Let’s be honest: You're busy and sometimes having to explain something through email sounds worse than having dental work done. You click "submit" and wonder, Did that make any sense? Do they know about this weird glitch? Do they know I’ve been staring at this error message so long I’ve started seeing shapes in the pixels?
We hear you. And because sometimes it's just easier to talk to a human, the HMIS Helpdesk offers Bookings calls!
Why schedule a call?
Screen Sharing: You can show us exactly what’s happening instead of trying to describe a "weird clicky thing" over email.
Real-Time Troubleshooting: No more "refresh and pray." We’ll figure it out together.
Human Connection: We promise we are real people who enjoy talking about data standards almost as much as we enjoy coffee.
How it works:
It’s easier than trying to remember your password after a long weekend. Just hop onto our calendar, find a 15 or 30-minute slot that doesn't conflict with your lunch break, and claim it. You’ll get a meeting link, and—poof—you’re on our schedule.
Whether you have a quick question or a "this might take a village" level problem, we’re ready to help. See you on the screen!
— Your Friendly Neighborhood HMIS Helpdesk Team